Refund policy

Returns & Refunds

At Maison d'Aura, each candle is thoughtfully crafted and carefully inspected prior to shipment. Due to the delicate and consumable nature of our products, all sales are final.

Damaged or Defective Items

If your order arrives damaged or with a manufacturing defect, please contact us within 48 hours of delivery. To assist you promptly, include clear photographs of the item, its packaging, and the shipping box.

Upon review, we will gladly offer a replacement or store credit, at our discretion.

Non-Returnable Items

For safety and quality reasons, we are unable to accept returns or exchanges on:

Candles that have been burned or used
Items damaged after delivery
Orders reported outside the stated timeframe

For any questions or concerns, we invite you to contact us at maisondauracandles@gmail.com.

Unfortunately, we cannot accept returns on sale items or gift cards.

-Maison d’Aura

Disclaimer

Maison d'Aura is not affiliated with, endorsed by, or associated with any luxury brand. All trademarks are the property of their respective owners.

Product Safety & Usage: All Maison d'Aura candles are crafted with premium wax blends and high-quality fragrance oils. Always follow proper candle care instructions: trim wicks to 1/4 inch, never leave burning candles unattended, keep away from drafts and flammable materials, and ensure candles are placed on heat-resistant surfaces. Keep out of reach of children and pets.

Health & Allergies: While our candles are made with quality ingredients, some individuals may be sensitive to fragrance oils or wax. If you experience any adverse reactions, discontinue use immediately. Consult a healthcare professional if needed.

Product Information: Product descriptions, images, and specifications are provided for informational purposes. Colors may vary slightly due to screen display differences and natural variations in our hand-poured candles. Burn times are estimates based on standard conditions.

Liability: Maison d'Aura is not responsible for misuse of products or failure to follow safety guidelines. Use candles at your own risk and in accordance with all provided instructions.

Designed for ambiance, enjoyed with care.

-Maison d'Aura

Contact Us

Our Shipping

"Your Maison d'Aura treasures are being carefully prepared and will soon be on their way. Each candle is individually inspected, delicately packaged, and presented to ensure it arrives in impeccable condition.

Order Preparation

Orders are carefully prepared and dispatched within 3-5 business days from our studio. During periods of high demand or seasonal launches, preparation times may vary slightly, though we always strive to deliver promptly without compromising quality.

We proudly ship via USPS, offering reliable service and handling. Delivery timelines vary by destination and will be calculated at checkout based on your location.

Enjoy complimentary shipping on all orders over $100 as our gesture of appreciation for choosing Maison d'Aura.

Once your order has been dispatched, you will receive a confirmation email with tracking.

Each candle is elegantly packaged to arrive ready to delight your senses."

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