Shipping policy

Processing Time

At Maison d'Aura, each order is prepared with intention and care to ensure it arrives beautifully and safely. All orders are carefully prepared and shipped within 2-4 business days of purchase. Orders placed on weekends or holidays will be processed on the next business day.

During periods of high demand or special releases, processing times may be slightly extended.

Shipping Methods & Rates 

We offer the following shipping options within the United States:

• Standard Shipping (5-7 business days): Calculated at checkout
• Express Shipping (2-3 business days): Calculated at checkout

Shipping costs are calculated based on your order total and destination at checkout.

Once dispatched, orders are shipped via our trusted carriers. Estimated delivery times typically range from 3-7 business days within the United States. Delivery timelines are estimates and may vary due to carrier conditions beyond our control.

Tracking Information 

Once your order ships, you will receive a shipping confirmation email with tracking information so you can follow your candles on their journey to you. Please allow up to 24 hours for tracking information to be updated. 

Shipping Accuracy

Please ensure all shipping information is entered correctly at checkout. Maison d'Aura is not responsible for orders shipped to incorrectly provided addresses. If an order is returned due to an address error, reshipping fees may apply.

Packaging Each candle is carefully packaged to ensure it arrives in perfect condition. We use protective materials to safeguard your luxury candles during transit.

International Shipping At this time, we ship exclusively within the United States. We hope to expand internationally in the future.

Delivery Issues If your order is delayed or damaged during shipping, please contact us immediately at Maisondauracandles@gmail.com. We will work with you to resolve the issue promptly.

Questions? For any shipping-related questions, please reach out to us at Maisondauracandles@gmail.com. We're here to help ensure your Maison d'Aura candles arrive safely and beautifully.

Thank you for choosing Maison d'Aura. Each creation is designed to elevate your space and you experience.

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